Privacy policy
This policy says what Orbital Parts Inc. collects when you use orbitalparts.ca or buy from us, and what we do with it. It was last updated November 9, 2026.
What we collect
- Your name, email, phone number, and billing and shipping addresses.
- Your orders, payments, returns and warranty claims, with any photos you send us.
- What you tell us when you write to us.
- The vehicle you save and other choices you make on the site.
- How you use the site, as the next section describes.
We get this from you, from the site as you use it, and from the companies that process your payment and ship your order.
What we record when you shop
When you shop here, our site records the pages you open, what you click, how long you stay on a page, what you search for, the vehicle you pick and what you add to or remove from your cart. We use this only to make the site easier to shop, and it never includes your name, your email or your full IP address.
A random cookie of ours ties one visit's pages together, and it expires after 30 days. This record is ours alone and is never sold or shared with anyone.
We keep it for 180 days and then delete it. If your browser sends Global Privacy Control or Do Not Track, we record none of this, and only our server's standard log of page requests remains.
Questions about it go to [email protected].
How we use it
We use it to take payment, ship your order, keep you updated and handle returns and warranty claims. We also use it to answer your questions, improve the site, stop fraud and keep the records the law requires.
With your consent we may email you offers. Every such email has an unsubscribe link.
Who we share it with
We share what each job needs with the companies that host the site, take payment and ship orders. For a delivery, return or warranty claim we share the order's details with the courier, supplier or manufacturer involved.
We also share it when you ask us to, when the law requires it, to stop fraud, or in a sale or merger of our business. Some of these companies keep data outside Canada, under that country's laws.
Orders and payments
A retail order is paid by card at checkout, through Stripe, which handles the card and never shows it to us. A dealer's order is charged to the card it keeps on file with Stripe when the order ships, or invoiced on terms we agreed. When a payment card or an online payment is used, the details you enter are collected and processed by our payment provider, and Orbital Parts does not receive or store your complete card number.
Cookies
The site uses cookies to keep your cart, your vehicle and your sign-in, and to keep checkout secure. Blocking them in your browser may stop the cart or checkout from working.
Security and how long we keep it
We guard your information against loss and misuse, though no system is perfectly secure. We keep it only as long as orders, returns, warranty claims, the law and any dispute need, then delete it.
Your choices
You can ask to see or correct what we hold about you, or withdraw your consent to a use of it. We may need to confirm who you are first.
If withdrawing consent stops us from filling an order, we tell you before we act.
Other websites
This site links to other sites, the manufacturer's among them. Their privacy practices are their own.
The website request form
When you send our website request form, we keep what you typed, your shop's name and website with it, to build your demo and answer you by email. Cloudflare Turnstile checks that a person is sending the form, and reads signals from your browser to do it.
Google Ads data
Orbital Parts Inc. uses Orbital Parts Internal Tools to research keywords, plan and manage its own Google Ads campaigns, and report on advertising performance. The application accesses authorized Google Ads account information, including campaigns, ads, keywords, bids, budgets and performance metrics, and requests keyword ideas, search volumes and forecasts.
Access uses an Orbital-controlled service account. Customers are not asked to connect their Google accounts.
Relevant planning data, reports and staff activity records are stored on Orbital-controlled systems, with access restricted to authorized personnel. Staff email addresses may be recorded to identify who made campaign changes.
We use this information for Orbital's internal advertising operations and do not sell it, resell Google data or provide access to unrelated third parties. We protect access through authenticated services and restricted credentials, and retain records only as needed for these purposes and applicable legal obligations.
Questions or requests concerning access, correction or deletion can be sent to [email protected].
Changes to this policy
When we change this policy we publish it here and update the date at the top.
Contact us
Email [email protected] with any privacy question or request. If our answer does not satisfy you, contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/contact-the-opc/.